Conditions of Travel & Cancellation Policy

ADVENTURE TOURS TERMS AND CONDITIONS OF TRAVEL

ITINERARIES

Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, Traditional Owner and national park requirements. All activities in individual itineraries are included unless otherwise stated as own expense.

OPTIONAL ACTIVITIES

All optional activities listed must be paid direct to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.

PRICES

Pricing is valid for travel commencing 1st April 2012 until 31st March 2013. Rates are quoted in AUD (and NZD for New Zealand touring) inclusive of GST and are correct at time of publication. Prices can be subject to change at the discretion of ATAG Pty Ltd. No responsibility is accepted by ATAG Pty Ltd for unforseen omissions or misrepresentation of touring partners.

PAYMENT POLICY

A 25% deposit is required at the time of booking, with the remaining amount due no later than 30 days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking. A non-refundable credit card surcharge of 1.5% applies on all Mastercard and Visa transactions (3% on Amex).Please note: Tour Partner payment policies vary from the above and are subject to change at any time. These are available on request from our Customer Service Team.

CANCELLATION POLICY

Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:

East Coast

Sydney<>Melbourne<>Adelaide<>Alice Springs + Tasmania

• 29 - 42 days 40% of Fare
• 28 - 14 days 60% of Fare
• 13 - 7 days 80% of Fare
• 6 - 3 days 90% of Fare
• 2 - 0 days 100% of Fare

All other product

• 48 Hours - 30 Days 25% of Fare
• 24 Hours - 48 Hours 50% of Fare
• Within 24 Hours 100% of Fare

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees. Please note: Kangaroo Island airfare is non-refundable. It is necessary to reconfirm tours 48 hours prior to travel – failure to do so may result in the booking being cancelled and fees charged.Please note: Tour partner and accommodation provider cancellation fees may vary from the above and are subject to change at any time. These are available on request from our Customer Service Team.

CHANGES TO BOOKINGS

In the event of a booking alteration (such as a name change or date change), Adventure Tours Australia and our third party tour operators, reserve the right to charge a fee where applicable.

CONDITIONS OF TRAVEL

ATAG Pty Ltd reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependant and ATAG Pty Ltd cannot be held liable if trip components are not available on the day of travel. ATAG Pty Ltd can not guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and ATAG Pty Ltd reserves the right to amend the itinerary in these circumstances with no obligation to refund. Where an Aboriginal guide is unavailable an Adventure Tours guide will lead the cultural experience.

LIABILITY

Whilst we make every effort to safeguard our passengers, ATAG Pty Ltd cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release will be required from all participants before departure. ATAG Pty Ltd also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

MINIMUM PASSENGER NUMBERS

Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.

DIESEL FUEL LEVY

ATAG Pty Ltd reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.

TRAVEL INSURANCE

Travel insurance in NOT included in the tour price. Adventure Tours Australia Group Pty Ltd requires all passengers to hold travel insurance.Policy information must be provided on Day 1 of each tour. Your Insurance protection must include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.Please note that during your trip there may be opportunities to take part in adventure activities or excursions, outside the itinerary as shown in the brochure.These do not form part of your contracted trip with Adventure Tours Australia and you should ensure your Travel Insurance covers your participation in these activities. Travel insurance is compulsory for all travellers except where prohibited by law. Australian nationals travelling in Australia are exempt from this policy although we do still highly recommend Travel Insurance.Travel insurance is available to purchase online at http://www.adventuretours.com.au/syndicate/worldnomads-com/travel-insurance

PICK UP AND DROP OFF POINTS

All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.RECONFIRMING TOURSIt is compulsory to reconfirm tours at least 48 hours in advance. Failure to do so may result in the booking being cancelled. Telephone within Australia: 1300 654 604. Telephone within New Zealand: (09) 526 2149.

CHILD POLICY*/AGE RESTRICTIONS

Children 7 years and under are not recommended to travel on any tour. Individual requests may be considered on a case by case basis by ATAG Pty Ltd.Children aged 8-12 years receive a discount on some tours, Children 13 years or older pay full adult fare;Children 12 years and under:

• Are not permitted to travel on Kimberley Safaris and Kakadu Unleashed.
• Are not recommended to travel on the 2 Day Red Centre Explorer, 2 day 4WD Kakadu Explorer or Western Australian touring other than the Pinnacles Day Tour. Requests however may be considered on a case by case basis.
• Children under 14 years are not permitted to travel on day tours ex Melbourne.
• Children under 18 years of age are not permitted to travel unless accompanied by an adult excluding ADL<>MEL<>SYD<>CNS and ADL<>ASP, where under 18's are not permitted to travel with or without an accompanying adult.
• Our touring partner Topdeck recommends the above regions 18–39 years old. Requests however, may be considered on a case by case basis.
• Tasmania tours offer both age recommended departures (18-39 years) and open age departures (7+ years) please refer to tour details or contact our Customer Service Team for further details.
• Child prices for accommodated tours are based on one child sharing an ensuite room with two adults. If one child travels with one adult the adult rate for accommodation applies and will be provided upon request.
• Requests for child travel and pricing should be directed to reservations@adventuretours.com.au.
• The policies for children travelling on tour partner tours may vary from the above and are available on request.
• Depending on age, children on tour may be required to be seated in booster seats or other child safety accredited seating. At all times, ATAG Pty Ltd reserves the right to not accept children on tours due to safety concerns.

FEES AND LEVIES

Fees and levies have been included in the total price and are payable at time of booking.

• Uluru – Kata Tjuta National Park: AUD$25
• Kakadu National Park: AUD$25
• Twin Falls boat transfer (seasonal) AUD$12.50
• Tasmanian National Parks: AUD$12 per entry
• Credit card payments: 1.5 – 3% surcharge

Children aged 15 years and under will not be charged entry to Uluru – Kata Tjuta National Park, Kakadu National Park or Twin Falls boat transfer.

SLEEPING BAGS

Tours in the Northern Territory and between Darwin and Adelaide, and Exmouth and Darwin require sleeping bags. Sleeping bags may be hired for AUD$25 per person from ATAG Pty Ltd. In some circumstances sleeping bags maybe purchased for AUD$50 each.

FITNESS and PARTICIPATION

Our tours are active and most require a reasonable level of fitness. NOTE: Tours graded 'Advanced' and 'Advanced Plus' (or listed as three boots or more) on the fitness guide are only suitable for very fit and active people who enjoy basic bush camping. They are not suitable for children. If you have any doubts about the suitability of your clients please check with our Customer Service Team as we reserve the right to assess suitability to participate at check-in. With the exception of our 'Safari' tours, passengers are expected to help with the preparation of food, washing of dishes and general assistance as directed by the guides.

MEALS

Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.

LUGGAGE

Luggage must be kept to a MAXIMUM OF 15KGS (except KAKADU tours which are restricted to a MAXIMUM OF10KGS) in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky items at pre-tour accommodation. It may be necessary to freight excess luggage at passenger's expense.

SMOKING AND DRINKING

Australian Government regulations prohibit smoking and the drinking of alcohol inside all tourist vehicles in Australia (smoking and drinking should be limited to designated stops.

BEHAVIOUR

Adventure Tours is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Adventure Tours, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.For questions regarding Terms and Conditions please contact the Customer Service Team on 1800 068 886, or internationally on +61 (0)8 8132 8230. Western Australia Omnibus License Numbers: 292, 3889, 2654, 703.