Frequently Asked Questions

What information do I need to give to Adventure Tours before I travel?

Please provide us with the following information by phone on 1300 654 604, or by email at reservations@adventuretours.com.au:

Dietary requirements

If you have any special dietary requirements or food allergies, please let us know well in advance so we can cater for you. Special requests will not be able to catered for if we are informed less than 2 days prior to the tour starting. We are able to cater for vegetarian, gluten free, and lactose free diets, and for most food allergies. We cater for vegan diets on some select tours - passengers with strict dietary requirements are required to assist with cooking of their meals on these select tours. Please contact our Reservations team in advance to discuss your dietary needs if you are vegan. We do not offer any guarantee of vegan-friendly cooking utensils/equipment that have not previously been used for cooking animal products. If you have complex food needs, we recommend that you bring some of your own snacks and other specific foods to fit your needs.

Sleeping bags

Sleeping bags are required for Unleashed and Explorer style tours with camping nights. You can bring your own with you, or you can pre-purchase one from us for $30 and pick it up on the morning of your tour. We cannot guarantee that we can provide a sleeping bag on the day of your tour if you have not informed us in advance that you require one.

Please note that on tours operated by Nullabor Traveller (tour codes PE6, PA9, and PAP10), sleeping bags are NOT available to hire or purchase. You must bring your own.

Pick up locations

All of our tours have a default pick up point. If you have not provided an alternative pick up location to us, we will assume you will be waiting at the default pick up point for your tour. These default pick up points can be found on your itinerary/travel document, or on the Adventure Tours webpage for your specific tour.

In most locations that our tours depart from, we offer pick ups from a range of different accommodations around the town or city centre. If you let us know in advance, we are usually able to pick you up from your accommodation. If you have forgotten to tell us where you are staying, you will need to make your way to the default pick up place.

Tours departing from Ayers Rock: you will need to provide us with your incoming flight details so that we can advise you where and when to meet your tour.

Do I need to reconfirm my tour?

You will not need to reconfirm your tour directly with us, but please make sure you have provided all the information we need at least a few days before you depart. (What information do I need to give to Adventure Tours before I travel?)



What to bring

Each tour requires all the basics you would typically bring on any trip e.g. toiletries, towels, camera and extra money for optional snacks and activities. Due to the nature of our tours we recommend bringing sturdy walking shoes (preferably ankle high), swimming gear, hat, sunscreen, water bottle, torch, insect repellent, fly net to cover your head if you are bothered by flies (outback tours particularly) and motion sickness tablets (recommended on NZ and boat tours).

On our Unleashed and Explorer tours with camping nights, you will be required to bring a pillow and sleeping bag (sleeping bag can be purchased for AUD $30 from us prior to departure if you don't have your own). Sleeping bags/pillows are not necessary for fully accommodated tours eg those in Tasmania, between Adelaide<>Melbourne, and the East Coast. Please note that on tours operated by Nullabor Traveller (tour codes PSOW3, PE6, PA9, and PAP10), sleeping bags are NOT available to hire or purchase - you must bring your own.

Clothing requirements vary dependent on location and seasonality. See 'What's the climate like?' for more detail.

How much luggage can I bring?

Our vehicles have limited space so please keep your luggage to a MAXIMUM OF 15 KGS (except KAKADU tours which are MAXIMUM 10KGS) in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky items at pre-tour accommodation. This is relevant also, when travelling on packages which include Kakadu, as all tours start from and return to Darwin. Any package touring totally within the Northern Territory which includes the Red Centre will start from and return to Alice Springs. It may be necessary to freight excess luggage at passenger's expense.

Please note that East Coast Sydney<>Cairns tours (PSC14/PCS14) have a 20kg luggage limit.

Do I have to participate?

Part of the enjoyment of our tours is bonding with a group of likeminded adventurers, so we make them active and hands on. With the exception of our Safari tours, passengers are expected to help prepare food, wash dishes and generally assist the guide as directed.

You should refer to the itinerary for your specific tour for more information.

How fit do I have to be?

Our tours are active and require a reasonable level of fitness. Please refer to our fitness guide. If you enjoy hiking through gorges, swimming in waterfalls and directly experiencing the environment, then our tours are perfect for you. If you have any doubts about your suitability for our tours, please check with our Reservations Department before making a booking. We reserve the right to assess your ability to participate at check-in.

What do I eat?

Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. If you are vegetarian or gluten intolerant we can cater for you, but if you have very specific dietary needs you may need to provide your own food, so please discuss this at time of booking. For breakfast we supply cereals, toast, tea and coffee. Lunch is usually a self-serve sandwich and salads; in the evening we have a cooked dinner. Some tours, such as Safari tours, have a focus on 'bush tucker', giving you the chance to experience this uniquely Australian cuisine (refer to your itinerary for details). We always carry water in the vehicle and you will often have the chance to buy your own drinks, ice-creams etc at stops.

How much water do I need to drink?

Doctors advise that 2-3 litres (10-12 glasses) of water per day is essential when travelling in Australia. All our vehicles carry adequate water supplies. Weather conditions in summer can be very warm - hiking requires an intake of 1.5 litres of water per hour. Our guides are trained professionals and it is very important that their advice is adhered to.

What type of accommodation will I get?

Depending on the tour/s you've booked, you could use a range of accommodation styles from basic bush camping, dorm, hostel and shared backpacker facilities to farm stays, hotels, and even sailboats. We also have our own campsites, with great facilities, which we use whenever possible. For specific information relating to your tour, visit our accommodation page.

What vehicles do you have?

Please see the vehicle symbol on your chosen tour page to determine what vehicle you are likely to be travelling in. Our vehicle types include a 21 and a 24 seater mini-bus, as well as 4WD trucks which seat between 16 and 27 passengers. Please note that vehicle types are an indication only and some tours may use a combination of vehicles types. Vehicle types are subject to change at any time, and tour partner vehicle types may vary from what is displayed. For specific information relating to your tour, visit the vehicle page.

What's the climate like?

Australia is a large country with weather conditions varying considerably from one region to another. Generally, you can expect high temperatures in the summer (Dec-Feb), often extending into autumn, with lower temperatures at night and during winter (Jun-Aug), particularly in southern Australia where conditions can change quickly. The top half of Australia, particularly the Northern Territory, is known for its 'wet' (Oct-Mar) and 'dry' (Apr-Sept) seasons. New Zealand has a sub-tropical to temperate climate but be prepared for lower temperatures during winter (Jun-Aug) and we recommend you bring a good wind and/or waterproof jacket, as well as warm clothing, year-round. Further weather information can be found at: www.bom.gov.au (AUS), www.metservice.co.nz (NZ).

What are the age limits on tours?

With the exception of the East Coast Sydney<>Cairns tours (which are 18-39 years only), all of our tours are open aged. There is no maximum age limit, and travelers on tour may have a wide range of ages. Children may travel on the following tours:

Explorer and Safari tours: minimum age 7 years

All tours in Western Australia/Kimberley: minimum age 12 years  

NT Unleashed tours are not recommended for travellers under 18 years.

Can I smoke and drink on the vehicle?

No. Australian government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles in Australia (smoking and drinking should be limited to stops along the route).

Additional Page Content

Special Content: 

This is general information about our tours, you should refer to the itinerary for your specific tour for more information.

Security, Privacy and Cookies

LAST UPDATED: January 2013 © Adventure Tours Australia Group Pty Ltd

The Adventure Tours Australia Group Pty Ltd Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

This document applies for the following websites:

  • www.adventuretours.com.au
  • secure.adventuretours.com.au
  • www.international.adventuretours.com.au

 WEBSITE TERMS AND CONDITIONS

These Website Terms and Conditions will apply to: (A) Your Use Of Our Website; (B) Our Supply Of Products And Services>; and (C) <Our Contact With You>.

This website ("Website") is owned and operated by Intrepid Travel Pty Ltd, trading as Adventure Tours Australia ABN: 35 007 172 456 with its Registered Office at Lvl 3/ 380 Lonsdale St, Melbourne VIC 3000. We are a member of the TUI Travel PLC group and PEAK Adventure Travel.

Please ensure that you review all of the following sections of our Website Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

A. YOUR USE OF OUR WEBSITE

Authorised Use

You may only use this Website:

for your own personal, non-commercial use only (which will at all times be reasonable and not abusive); orto obtain information on, check the suitability and availability of our products and services; orfor purposes legitimately connected with purchasing our products and services; orto access or retrieve your travel information and/or booking data, manage your preferences or to get into contact with us about your bookings or travel arrangements; orsubmit and share your views, reviews and comments on our products and services.

Non-Authorised Use

You agree that you shall not:

access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; oruse this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; oruse this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; orGain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; ormake any unauthorised, false or fraudulent reservation on this Website.

Ownership And Use Of Material And Information On Our Website

This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or to companies within the TUI Travel PLC group or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the "Authorised Use" section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.

The following copyright and trademarks used on this Website are acknowledged:

Adventure Tours Australia/ Adventure Tours New Zealand

Links

If you wish to include a link to our Website, unless you have our written permission, you may only do so to our homepage.

This Website contains links to other websites that may either be websites operated by companies or brands which are members of the TUI Travel PLC group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

Website Facilities

We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions that incorporate:

B. OUR SUPPLY OF PRODUCTS AND SERVICES

Normally when you purchase our products and/or services and book travel arrangements on this Website your agreement is with Adventure Tours Australia Group Pty Ltd and if not we will make it clear to you that Adventure Tours Australia Group Pty Ltd is acting as an agent for another travel provider. See our Booking Terms and Conditions for the terms and conditions relevant to the purchase of travel products and holidays from us.

In addition, when you book any products or services from us, you will do so subject to these Website Terms and Conditions, ourBooking Terms and Conditions and such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and Adventure Tours Australia Group Pty Ltd in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website immediately. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.

Please note that Adventure Tours Australia Group Pty Ltd may provide accommodation, transport from a wide range of third party accommodation providers and carriers including airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of your Conditions of Contract with us (either as agent for the provider or carrier or as part of our holiday package as you will see in section 1 of the Booking Terms and Conditions). Other holiday and travel related services such as travel insurance, car hire, foreign exchange and travel money cards are supplied by our selected service providers and are available for you to purchase through our own branded websites or directly via the supplier website – the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not us. We cannot list all of the supplier's and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites - you will need to have read them carefully before you book and/or travel. If you are unable to find these then please Contact Us.

C: OUR CONTACT WITH YOU

Information About You, Data Protection, Privacy Policy and Cookies

We will store and use the information you supply us or which is supplied to us in your use of this Website ("your information") for the purposes set out in our Privacy Policy section. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your booking.

Information about cookies and their use by us on this Website can be found in our <Statement on Cookies>.

D. GENERAL

Statutory Rights

These terms and conditions do not affect your statutory rights.

Updates and Changes

We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.

Disclaimer

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.

 


 

PRIVACY POLICY

INFORMATION ABOUT YOU

Your Information

This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

We will update your information whenever we can to keep it current, accurate and complete.

Our Use of Your Information

(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as "data processors" on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection.

(3) Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.

Direct Marketing Material

(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.

(2) You may indicate your preference regarding receiving third party direct marketing material.

(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

Your Rights

(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.

(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email" or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.

(3) For a list of relevant brands, please send us your request.

Please write to Adventure tours Australia Group, Lvl 3/ 380 Lonsdale St, Melbourne VIC 3000.

Foreign Controls

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

USE OF TOOLS/"Cookies" and Links to Other Websites

If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies.

Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

Monitoring

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain our sole property.

Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your information.

Changes to this Policy

Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

 


 

 

STATEMENT ON COOKIES

By using our website, you agree to our Website Terms & Conditions.

Take a look at our Privacy Policy section to find our more on how we collect and use personal data.

When you visit our websites we use cookies. Cookies allow us to identify the computer or device you're using to access our websites – but we can't identify you personally.

You can set up your web browser to refuse cookies, but this means you won't be able to book on our website or use all of its features.

What we use cookies for

Storing what's in your shopping basket: This allows you to buy holidays with usCollecting information: This means we can learn more about how you use our website so we can improve our products and online experience.Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you'll find interestingMaking our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters

If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Types of cookies we use

Here are the types of cookies our websites use and some more details about what they're used for:

Application Cookies

These cookies allow us to make sure you get the best possible experience on our website. They're essential for you to be able to search and buy online with us.

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Behavioural Cookies

Behavioural Cookies help us provide you with an online experience that's tailored to your needs. They help us show you the most relevant content, based on your preferences.

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Analytical Cookies

These cookies help us understand how our customers are using the website, so we can make things better.

We also monitor which of our marketing activities generates traffic to our websites using cookies. We use this data to reward our partners if you make a booking with us.

 

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Marketing Cookies

Marketing cookies can be used by us and our partners. They allow us to interact with you once you've left our website – by showing you adverts for example – to help you find the holiday that's right for you.

By using our websites, you agree to us using cookies as set out in our Statement on Cookies.

COOKIES – THE LOWDOWN

Read through this section for all you need to know about what cookies are and how we use them.

What are cookies?

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you're using – but not you personally. This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you're using – so if you're using a desktop computer as well as a mobile, different data will be collected for each.

You can find more information on the About Cookies website.

Cookies can be set by the owner of the website you're on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don't accept cookies, some features of our website won't work. For example, you won't be able to make a booking.

How we use cookies

We may use cookies to find out more about how you use our website – like the searches you make and your preferences. We use this information to:

Make it possible for you to use our websiteShow you information and offers that are relevant to youFind out more about how our customers use the site

Buying our products online

When you're buying something on our website, we need to use cookies to keep track of what you're booking as you move through each stage of the booking process.

Keeping track of your searches and preferences

Your recent searches and shortlisted holidays are recorded using cookies.

If you've searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won't need to fill everything in again.

If you've made a shortlist but you haven't saved it by entering your email address, we'll store your shortlisted holidays using a cookie, so you'll be able to see it when you visit us again using the same computer or device.

Improving your experience

We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we're considering future products like flight routes and holidays.

We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal

When you're on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you're using our website on your particular computer or device, which means we can work out what's most relevant to you.

For example, we've got more than one million holidays available at any time, but we can use cookies to suggest things like holidays from your nearest airport, destinations you've shown interest in, or products you might like.

Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You'll be given the chance to opt-out on every email we send you.

Adverts on other websites

If you visit one of our partner sites, you might see an advert that's relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

Refusing cookies and changing your mind after you've accepted

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don't want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you've accepted our cookies

If you change your mind after you've accepted our cookies, you'll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You'll then need to change your browser settings to refuse cookies in future.

More details on how to refuse cookies

Take a look at the websites of Pinsent Masons law firm or the Internet Advertising Bureau for independent information on cookies – including how to refuse or delete them from your computer or device.

Just so you know, you won't be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.

Find out more on cookies

Take a look at these websites for more information on cookies:

Independent advice

Information from our agencies and partners