Adventure Tours Australia put their customers in focus

 

We all know what it's like to be a customer and we have all been on the receiving end of good and bad customer service. If you pick up any trade or business mag you'll read how many companies are these days claiming that 'It's all about the customer'...

Well ... at Adventure Tours Australia Group we've always prided ourselves on connecting our passengers with the best of Australia and New Zealand, so in February and March of 2014, ATAG invited the 'Investor in Customers' external accreditation and awards body to conduct a thorough independent assessment of our customer service and experience.

The survey was conducted with over 3,400 customers and we were delighted to receive a 2-star 'Outstanding' Investor in Customers award. This is ripping news and reflects all the recent work we have done with our teams and systems. We really believe that it's the strength of the relationship that we have built with both our trade partners and travellers over 21 years and that we want to continue to build on this in the future.

Thanks to all that took part in the survey. We've already run a series of internal workshops and we promise to review every piece of feedback that you provide us. For example we have reviewed a large section of feedback that we received and we will be calling our travellers after they have returned from their tour.

Your opinions are really, really important to us. Please keep telling us what you think and if you are travelling with us this year we hope you have the BEST time with Adventure Tours Australia and New Zealand.

Thommo, from ATA